Frequently Asked Questions

PlantCeuticals is a South African botanical wellness brand inspired by the traditional use of plants and minerals to support everyday wellbeing.

Our range includes wild-harvested herbal elixirs, mineral supplements, natural skincare and thoughtfully selected wellness products.

We believe in a holistic approach to wellness that considers the body’s foundations, including nourishment, hydration, minerals and digestive health.

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Our approach begins with the quality of our ingredients and a respect for traditional botanical knowledge.

Our herbal formulations are produced using carefully selected plants, with a focus on freshness, thoughtful preparation and natural ingredients.

We believe wellness should be approachable, practical and rooted in an understanding of the body as a whole.

Our PlantCeuticals herbal formulations are produced on our farm in the Van Reenen area of South Africa.

Our range also includes selected products from The Cultured Way, which specialises in traditionally fermented wellness products.

Explore The Cultured Way →

Natural ingredients are central to the PlantCeuticals philosophy.

Our range includes botanical extracts, minerals and naturally derived skincare ingredients.

Because every formulation is different, we recommend checking the individual product’s ingredient list if you have allergies, sensitivities or specific ingredient preferences.

The easiest place to start is by identifying your main wellness goal.

You can explore products for digestive wellness, hydration and minerals, relaxation, immune support, skincare and more.

Our curated bundles also bring together complementary products to simplify your routine.

If you’re unsure where to begin, contact our team for product information.

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Some PlantCeuticals products are designed to complement one another, which is why we offer curated wellness bundles.

However, not all supplements are suitable for everyone or safe to combine.

Always follow individual product instructions and consult your healthcare professional if you take medication, have a medical condition, or are unsure about combining ingredients.

Everyone’s experience is different.

The time it takes to notice a change depends on the product, your individual circumstances, your existing routine and other lifestyle factors.

Some products are incorporated into everyday wellness routines, while others are intended for more specific uses.

Results cannot be guaranteed, and supplements should not replace appropriate medical care.

Suitability depends on the individual formulation.

Some products contain animal-derived ingredients. For example, The Cultured Way Beet Kvass contains grass-fed organic whey, making it unsuitable for vegans and anyone with a milk allergy.

Please check the ingredients on each product page before purchasing.

Some of them do. These herbal elixirs contain food-grade alcohol:

Neuro Elixir, Hormone Balance Elixir, Ashwagandha Elixir, Wormwood Parasite Elixir, Clove and Walnut Parasite Elixir, Immunity Maintenance Elixir, Immunity Defence Elixir and Mullein Cough Mixture.

Bundles that include these elixirs also contain food-grade alcohol: the Parasite Cleanse Kit, Brain Support, Complete Sleep & Stress Support, the Natural Immunity Kit, Daily Immune Support and Chest & Respiratory Support.

Our minerals, binders, skincare, Sleep Drops (CBD oil) and Cultured Way fermented products do not contain added alcohol.

Shop herbal elixirs →

The PlantCeuticals Parasite Cleanse Kit brings together traditional herbal formulations containing ingredients such as wormwood, clove and walnut.

These botanicals have a history of traditional use in herbal cleansing practices.

The kit is accompanied by a structured product-use guide.

It is important to understand that herbal cleansing is not a proven substitute for diagnosing or treating a parasitic infection. If you suspect an infection, consult a healthcare professional for appropriate testing and treatment.

View the Parasite Cleanse Kit →

The kit includes PlantCeuticals herbal elixirs used in our traditional cleansing routine.

The exact products and quantities depend on the selected kit variant.

Please refer to the product page for the current contents before ordering.

View the Parasite Cleanse Kit →

The PlantCeuticals Parasite Cleanse is a 28-day cleanse: 14 days of the Wormwood Parasite Elixir, followed by 14 days of the Clove and Walnut Parasite Elixir.

You can download our Parasite Cleanse Protocol directly from the Parasite Cleanse Kit product page.

The guide explains the structure of the PlantCeuticals routine, including product-use information and important precautions.

Download the Parasite Cleanse Protocol (PDF) →

Binders are highly absorbent substances, such as our Activated Charcoal and Zeolite.

During a parasite cleanse, binders are used to carry killed-off parasites out of the gut and out of your body, which is why they are an important part of a successful cleanse.

Take binders at least two hours away from the parasite elixirs, food and any medication.

View the Binder Pack →

Our Parasite Cleanse Protocol recommends using both.

Zeolite is taken daily throughout the 28-day cleanse. Activated Charcoal is added as needed during the first 14 days (Wormwood Parasite Elixir), and 3 to 4 times a week if needed during the second 14 days (Clove and Walnut Parasite Elixir).

If you only take one, we suggest Zeolite.

Take binders at least two hours away from the parasite elixirs, food, minerals and any medication, and reduce your binder use if constipation occurs.

View the Binder Pack →

Download the Parasite Cleanse Protocol (PDF) →

No.

Binders are highly absorbent, so take them at least two hours away from the herbal elixirs, food and any medication.

Yes. The Parasite Cleanse Kit is safe for children aged 2 years and older.

Children take half the adult dose: 10 drops once daily, for the same 28 days (adults take 20 drops twice daily).

The herbs are quite bitter, so we suggest mixing the elixirs with a little juice to make them easier to take.

Download the Parasite Cleanse Protocol (PDF) →

We do not recommend the PlantCeuticals Parasite Cleanse during pregnancy or breastfeeding.

Some ingredients used in traditional cleansing formulations may not be suitable during these periods.

Please consult your healthcare professional before using herbal supplements while pregnant or breastfeeding.

We recommend a parasite cleanse every 3 to 6 months, depending on your lifestyle.

View the Parasite Cleanse Kit →

No. Each Parasite Cleanse Kit is designed for one adult.

For children, one kit can usually be shared between two children.

The binders can be split between several people doing the cleanse, and one set should be sufficient.

View the Parasite Cleanse Kit →

View the Binder Pack →

If you have completed a traditional herbal cleansing routine, you may wish to focus on everyday digestive wellbeing through balanced nutrition, adequate hydration and a sustainable routine.

Our Post-Parasite Cleanse Gut Reset Bundle brings together minerals and fermented products for customers interested in ongoing wellness support.

It is not a treatment for parasitic infection or a medically necessary follow-up to cleansing.

Explore the Post-Parasite Cleanse Gut Reset →

Our digestive wellness range includes Kombucha Vinegar, Beet Kvass and selected mineral supplements.

We also offer curated bundles that make it easier to incorporate complementary products into your daily routine.

Explore Daily Digestive Support →

Kombucha Vinegar is a fermented vinegar-based product with a distinctive tangy flavour.

Beet Kvass is a traditional fermented beetroot drink with an earthy, savoury taste.

Both are inspired by traditional fermentation practices but contain different ingredients and offer different ways to incorporate fermented foods into your diet.

Both products can be incorporated into a varied diet, provided they are suitable for your individual needs.

Our Daily Digestive Support Bundle brings them together for convenience.

Follow the serving instructions on each product and introduce fermented foods gradually if you are sensitive to them.

Explore Daily Digestive Support →

Take 25–50 ml daily, ideally upon waking. Drink it as a shot or mix it into a glass of water. For a refreshing alternative, add it to sparkling water.

Children can follow the adult directions; dilute with water.

View Kombucha Vinegar →

Traditional fermentation involves microorganisms, but the live-culture content of a finished product depends on its formulation, processing and storage.

Please refer to the individual product information for any verified live-culture claims.

Storage requirements vary by product.

Please follow the instructions on the packaging, including any refrigeration requirements after opening.

Daily Digestive Support combines Kombucha Vinegar and Beet Kvass for customers who want to incorporate traditional fermented products into their routine.

Post-Parasite Cleanse Gut Reset is a more comprehensive bundle that includes selected minerals alongside fermented products.

Neither bundle is intended to diagnose or treat a digestive disorder.

Absolutely.

You do not need to complete a parasite cleanse before incorporating fermented foods or suitable mineral supplements into your routine.

Everyday digestive wellbeing is supported by a balanced diet, adequate hydration, fibre and other healthy lifestyle habits.

Hydration involves more than drinking water.

Electrolytes such as sodium, potassium and magnesium contribute to normal fluid balance, nerve signalling and muscle function.

Most healthy people can obtain sufficient electrolytes through a balanced diet, although individual needs vary.

Essential Mineral Salts provide broad-spectrum minerals that help with hydration.

Potassium Bicarbonate provides potassium, one of the main minerals inside your cells. Potassium helps create the electrical charge that allows water to enter the cell.

The two work hand in hand, which is why we recommend taking Potassium Bicarbonate alongside Essential Mineral Salts.

View Mineral Salts →

View Potassium Bicarbonate →

Explore the Complete Hydration Bundle →

Magnesium Bisglycinate is a form of magnesium bound to the amino acid glycine.

Magnesium contributes to normal muscle and nerve function, energy metabolism and electrolyte balance.

It is often chosen by people looking to incorporate magnesium into their supplement routine.

View Magnesium Bisglycinate →

Please consult your healthcare professional first.

Sodium and potassium intake may be particularly important for people with high blood pressure, kidney conditions or those taking blood pressure medication.

Our Foundational Morning Essentials bundle brings together Essential Mineral Salts, Potassium Bicarbonate and Kombucha Vinegar.

It is designed as a convenient collection for customers interested in incorporating minerals and fermented products into their routine.

Explore Foundational Morning Essentials →

Our range includes Ashwagandha Elixir, Magnesium Bisglycinate and CBD products.

These products contain different ingredients and have different considerations.

Explore the Complete Sleep & Stress Support Bundle for an overview of the products.

Explore Complete Sleep & Stress Support →

Ashwagandha is a botanical ingredient traditionally used in Ayurvedic practices, and one of Ayurveda’s best-known adaptogens.

Adaptogens are herbs traditionally used to help the body adapt to everyday stress, supporting a calmer, more balanced state and overall resilience.

View Ashwagandha Elixir →

The difference is the amount of CBD. Single Strength contains 1 g of CBD and Double Strength contains 2 g of CBD, in the same 20 ml bottle.

View Sleep Drops (CBD oil) →

Many of our customers tell us that our Sleep Drops do not leave them feeling heavily drowsy or sedated, and that they don’t wake up with the groggy feeling that many sedatives leave behind.

As one customer, Jennifer L., put it: “Is conducive to the most wonderful, gentle sleep and no ‘drug hangover’ the next morning like many over-the-counter products.”

View Sleep Drops (CBD oil) →

Immunity Maintenance Elixir is a botanical formulation, while Fire Tonic is a traditionally inspired fermented tonic.

They contain different ingredients and can be explored individually or through our Daily Immune Support Bundle.

Mullein Cough Mixture is a botanical formulation inspired by the traditional use of mullein in respiratory herbal preparations.

It is not a substitute for medical treatment of respiratory illness.

If you have a persistent cough, breathing difficulties, chest pain or a high fever, seek medical advice.

View Mullein Cough Mixture →

Yes. Our skincare products are made with non-toxic, natural ingredients.

Shop natural skincare →

We suggest an internal and an external approach.

Internally: what shows up on your skin is often connected to what is happening in your gut, which is why many customers start with our Parasite Cleanse Kit.

Externally: Relief Balm is a soothing, moisturising balm, and many customers report positive results from using it on dry, itchy, eczema-prone skin.

As one customer, Jolanda B., shared: “I start putting it on my daughter's arms just a bit longer than a week ago and saw great improvement in her skin. The skin is moistured and not so itchy anymore.”

View Relief Balm →

View the Parasite Cleanse Kit →

Read: The connection between your skin and your gut →

Our Facial Cream is designed to be incorporated into a regular skincare routine.

Follow the directions on the product packaging and discontinue use if irritation occurs.

View Facial Cream →

Suitability depends on the product and your individual sensitivities.

We recommend checking ingredients and performing a patch test before introducing a new skincare product.

Stop use if irritation develops.

Each PlantCeuticals product has its own recommended directions.

Please follow the instructions on the product packaging or the relevant product page.

Do not assume that all herbal elixirs or supplements have the same serving size.

A dropper is the dispensing pipette supplied with certain liquid products.

The volume dispensed can vary according to the bottle and pipette design.

Please refer to the product-specific instructions rather than assuming that one dropper always equals a particular volume.

Some liquid herbal formulations may be diluted for taste or convenience.

Some herbs and supplements can affect how medicines work.

Please consult your doctor or pharmacist before combining products with prescription medication.

This is especially important for thyroid medication, blood pressure medication, diabetes medication, blood thinners and sedatives.

Not all herbal supplements are suitable during pregnancy or breastfeeding.

We recommend consulting your healthcare professional before using any herbal supplement during these periods.

Our Parasite Cleanse is not recommended during pregnancy or breastfeeding.

Not all products are appropriate for children.

Suitability depends on the formulation, ingredients and child’s age.

Each product’s directions for use will indicate whether it is suitable for children.

Stop using the product and seek advice from a qualified healthcare professional.

If you experience severe symptoms such as difficulty breathing, swelling of the face or throat, fainting or severe abdominal pain, seek urgent medical assistance.

Follow the storage instructions on each product label.

As a general principle, products should be stored away from excessive heat and direct sunlight unless otherwise specified.

Some fermented products may require refrigeration.

No.

PlantCeuticals products are intended to complement appropriate wellness routines and should not replace prescribed medication or necessary medical treatment.

Never stop taking prescribed medication without consulting your healthcare professional.

Standard delivery is R120 for orders below the free-shipping threshold.

The final delivery charge is displayed at checkout.

Yes. We offer free shipping on orders of R999 or more within South Africa.

Orders are generally processed within 1–2 business days, and delivery usually takes approximately 2–5 business days depending on your location.

Most customers can expect their orders within approximately 3–5 working days, although courier delays may occasionally occur.

Read our Shipping Policy →

Once your order has been dispatched, you will receive shipping confirmation and tracking information.

You can use the tracking details to follow your parcel’s progress.

We work with courier partners to deliver orders across South Africa.

Your courier and tracking details will be provided when your order is dispatched.

Please email us at plantceuticalsza@gmail.com as soon as possible with your order number and details of the missing item.

Our team will investigate and help resolve the issue.

Please email us at plantceuticalsza@gmail.com as soon as possible with your order number and photographs of the damaged item and packaging.

We will review the issue and arrange an appropriate replacement or refund in accordance with our returns policy.

Please contact us immediately if you need assistance with an order.

Under our published policy, change-of-mind cancellations are not accepted once payment has been received.

Once an order has been processed, packed or dispatched, changes may not be possible.

Because many of our products are consumable wellness and personal care items, we do not accept change-of-mind returns.

We do assist with damaged, defective or incorrect products.

Please review our full policy for the applicable conditions.

Read our Refund Policy →

Exchanges may be considered at our discretion if the product is unopened, unused, in its original packaging and returned within seven days of delivery.

Return shipping costs for these exchanges are the customer’s responsibility.

Please contact us before returning an item.

Once an eligible returned product has been received and inspected, approved refunds are generally processed within 5–7 business days via EFT or the original payment method.

Available payment methods are displayed securely at checkout.

Please refer to the checkout page for the latest supported payment options.

Yes. Selected products are available through our subscription service.

Subscriptions allow you to arrange recurring purchases of products you use regularly.

Availability is shown on eligible product pages.

Visit the product page of an eligible item and select the subscription purchase option.

Follow the instructions to choose your preferred delivery frequency and complete checkout.

To change or cancel your subscription, please email us at plantceuticalsza@gmail.com with your name and order number, and we will take care of it for you.

Selected PlantCeuticals products may be available through retail stockists.

Availability varies by location and product.

Please contact our team with your area and the products you are looking for so we can assist.

You can reach our customer support team by email at plantceuticalsza@gmail.com.

Or use the Contact Us page on our website.

Contact us →