Shipping policy

Last updated: 02/05/2025

Processing Time

All orders are processed within 1-2 business days directly from our farm location. Orders placed over weekends or public holidays will be processed the following business day.

Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout based on your location and order size. Delivery times generally range from 2-5 business days within South Africa, depending on your specific region and courier services.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking number. You can track the progress of your shipment through the provided courier tracking link.

Delivery Delays

While we strive for timely deliveries, certain factors such as courier delays, adverse weather conditions, or high-order volumes may occasionally affect shipping times. We appreciate your understanding and patience in such cases.

Shipping Restrictions

Currently, we ship exclusively within South Africa. We do not offer international shipping at this time.

Damaged or Lost Items

If you receive a damaged product or if your order is lost during transit, please contact us immediately at hello@plantcaeuticals.co.za. We will investigate and promptly resolve the issue to your satisfaction.

Questions

For any questions or concerns related to your order or our shipping policies, please contact our support team:

Email: hello@plantcaeuticals.co.za

Thank you for choosing PlantCeuticals.