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Terms & Conditions

DELIVERY POLICY

Subject to availability and receipt of payment, orders can take up to 5 working days to be delivered. We always endeavour to get parcels to customers sooner. Delivery will be confirmed by way of an electronic invoice. Parcels will be couriered door-to-door by a designated courier company unless advised otherwise.

The Provider will not be responsible for any loss or unauthorised use of a Product, after the product has been delivered to the physical address nominated by the User. A cancellation may occur in instances of insufficient stock or if the User is not satisfied with the quality of goods ordered. Should the Provider exercise the right to cancel an order/delivery, the User will receive a full refund without any deductions.

EXPORT RESTRICTION

The offering on this website is currently only available to South African clients.

CUSTOMER PRIVACY POLICY

PPlantCeuticals & JB Tully Farming (Pty) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the JB Tully Farming (Pty) bank account, the details of which will be provided on request.

CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for JB Tully Farming (Pty) Ltd via PayFast (Pty) Ltd who are the approved payment gateway. PayFast is a licensed System Operator with the Payments Association of South Africa (PASA). PayFast is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by PlantCeuticals / JB Tully Farming (Pty) separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

RESPONSIBILITY

JB Tully Farming (Pty) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Limitation of Liability

The Website is a platform to, inter alia, sell various Products online. The use, consumption and/or storage of any Product or service bought by you, the User, from the Provider, by means of this Website, is solely at the User’s risk and to the exclusion of risk and liability of the Provider. The User indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using, consuming, storing and/or trading the Products. The User acknowledges and understands that the Provider does not warrant that any Products are legal for use, consumption, storage or trade in the User’s country, province, state city, town or village of residence. The User indemnifies the Provider against any action, whether legal or otherwise, taken against the User, as a result of the User’s use, consumption, storage, and/or trade of the Products on the Website.

The Website and all Content on the Website, including any current or future offer of Products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Provider makes no warranty or representations as to the availability, accuracy or completeness of the Content. Neither the Provider nor any holding company, affiliate(s) and/or subsidiary of Provider, shall be responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if the Provider is expressly advised thereof.

Products and Availability

The stock of all Products is limited and subject to availability. The Provider will make all reasonable attempts to ensure that special offers are brought to an end timeously as stock runs out. Should the Provider not be able to fulfil any order at the advertised price due to stock being sold out, the Provider will inform the User email and the User will be entitled to a full refund for the Rand value paid for the Product

Disclaimer

The Provider shall not be held liable for any medical claims brought by the User and all content on the Website, including but not limited to manufacturers’ testimonials and/or product recommendations shall in no way be binding on the Provider. All statements made regarding the listed products have not been evaluated by the Medicines Control Council of South Africa or the Food and Drug Administration of the United States of America. These Products are not intended to diagnose, treat, cure or prevent any disease and are not advertised, marketed, listed and/or sold under said intention. All information presented on the Website should not be construed as promoting a substitute for, or alternative to, information from health care practitioners. The Provider takes no responsibility for the improper use of these Products, side effects or incorrect dosages. The User recommends consulting with a qualified medical doctor or veterinarian when preparing a treatment plan for any and all diseases or ailments.

Please note that anyone who is pregnant, nursing, chronically ill, elderly or under the age of 18 (eighteen) must discuss the use of these Products with a physician prior to consumption and/or use.

Leaving out website disclaimer

If the Provider provides any link to a research website containing product or medical information, this exit disclaimer, indicates that upon the User clicking on said link, the User will leave the Website and visit an external link, which external link may or may not have its own terms and conditions governing the browsing of said external link. External links to any informational websites are provided solely as a service to Users. External links provide additional information that may be of interest to Users. External links have no affiliation to the promotion, sale and/or use of the Provider’s Products. The Provider does not endorse the content in, or the companies, subsidiaries and/or affiliates represented on, any external link.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and JB Tully Farming (Pty) chooses as its 49 Cromartie Road, unit 23 Antalya, Hurligham, Sandton 2196 South Africa for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

JB Tully Farming (Pty) may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

This website is run by a private company based in South Africa trading as The Cultured Whey (PTY) LTD and with registration number 2016/460935/07.


CONTACT
Email: caroline@oaklands.co.za
Telephone: +27 84 583 2127
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